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Show Notes
[00:02:58] - [First question] - What it was like to be a very bad student in highschool

[00:04:22] - When he first realized he was unemployable

[00:05:02] - The origin story of the very first Kinko’s

[00:06:13] - What the ideal progression of an entrepreneur is in his mind

[00:06:57] - Recognizing real customer problems and what he enjoys most about sales

[00:07:53] - Finding what has worked well in each Kinko’s and coaching managers

[00:08:54] - Something he found that a manager was doing that blew him away

[00:10:22] - Getting messages from his brain to everyone else in the Kinko’s network

[00:11:45] - The difference of working on and not in the business

[00:13:22] - What he got better at when it came to managing people

[00:13:57] - Why a good salesperson will sell you broke

[00:14:41] - Disagreeableness as a positive characteristic for people in business

[00:15:08] - Whether or not candor is different from disagreeableness

[00:15:36] - Why he teaches, what he teaches, and his teaching style

[00:18:31] - Explaining the Federal Reserve in two minutes

[00:19:47] - What students most commonly want from him

[00:20:06] - Whether or not making yourself inaccessible as a leader is good for promoting a self-starter attitude amongst team members

[00:21:39] - The story about tearing down a sign that was antagonistic to a customer

[00:21:58] - The role of anger in his career and something he’s worked on over time

[00:22:31] - Where Kinko’s falls on the spectrum of bad to great businesses

[00:24:09] - Characteristics he’d look for in founders to back a business early

[00:25:08] - Qualities of a business he’d cultivate more or less if he could start over

[00:26:18] - Lessons learned about using the word employee

[00:26:42] - His strategy for where to go next once he had his original concept

[00:27:21] - The most clever marketing strategy he ever deployed or designed

[00:27:45] - Learning to spread the glory instead of the money

[00:28:30] - The state of entrepreneurship today compared to when he started

[00:29:50] - How he instilled frugality and the saving mentality in the business

[00:30:42] - What motivated him across his career

[00:31:35] - Why being in it for the money seems odd in today’s lens

[00:32:34] - Who he most admired or most admires today

[00:33:08] - Preserving the alignment of integrity and action

[00:33:42] - What it felt like to sell a business he’d worked so hard on

[00:34:57] - How good he is naturally with numbers and math being dyslexic