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Show Notes

[00:02:50] - [First question] - The global supply chain and its issues today in 2021

[00:05:13] - Why he finds the ocean leg such a problematic area and how to resolve it

[00:07:04] - Overview of the physical goods market around the world

[00:10:50] - The role of magazines and devout subscribers in certain sectors

[00:11:50] - Are physical goods trends in flux or fairly steady and less geared to change

[00:13:06] - From 240 separate websites into what became Wayfair as we know it today

[00:16:36] - The competitive frontier of eCommerce in its early days and why they won

[00:18:29] - Expanded logistics control, developing their brand, and becoming Wayfair

[00:21:40] - Aggressively building for the future as a public company with investors involved

[00:27:23] - Key differences between Wayfair, IKEA, Restoration Hardware and others

[00:34:22] - Other areas of interest and drivers of future investment opportunities for Wayfair

[00:38:39] - What excellent marketing means to him and why Netflix does it so well

[00:42:02] - The margin profile of Wayfair and all of its major components

[00:47:13] - Lessons learned from major mistakes while building the business

[00:49:54] - Company culture and deliberately investing time and money into it

[00:51:50] - Evaluating the importance and success of their adapt and grow philosophy

[00:53:18] - How he would measure his own improvement as a CEO over time

[00:55:17] - Thoughts on the dimension of competition as they scaled

[00:56:57] - The most stressful episode of growing the business and what he learned

[01:00:16] - What the best outcome for Wayfair would look like in the future

[01:01:38] - The kindest thing anyone has ever done for him